Policy

Interserve Working Futures is committed to safeguarding and promoting the welfare of its participants and expects all staff and volunteers to share this commitment.

Interserve Working Futures implement and maintain rigorous policies across the areas of Quality Improvement, Health & Safety and Equality and Diversity. They are embedded across the business with an organisational commitment to delivering training and employer support to the very highest standards. Our work is evaluated regularly through questionnaires, focus groups and feedback from across our stakeholder groups.

External Complaints Procedure

We strive to deliver a high quality service to our customers, employers and partners across all of our programmes. However we recognise that we don't always get it right and therefore we welcome complaints or comments in order that we can adapt and improve our service. We want to ensure we continue to deliver our commitment to delivering high quality training and development and we recognise the crucial role our employers and external partners play in helping us achieve this aim. If you have an external complaint, comment or compliment about any aspect of our service please e-mail us at workingfutures@interserve.com

All complaints, comments or compliments are reported to our Continuous Improvement Team and entered into our complaints log. Your complaint, comment or compliment will be forwarded within 24 hours to the relevant departmental head and we will contact you within 10 working days to discuss any complaints in greater detail. In addition to this our Continuous Improvement Team review the complaints log on a quarterly basis so that we can monitor any trends and look at wider ways of improving our service.

Customer Complaints Procedure

Due to sizeable programmes we deliver, we operate a separate complaints procedure for customers. Please follow the steps in our 'Customer Complaints Procedure' so that we can direct any compliments, comments or complaints to the right person.

Sustainability

Interserve Working Futures are committed to the Sustainability agenda. We have a comprehensive Sustainability policy in place to which we adhere as an organisation. Our work is undertaken and delivered with corporate and social responsibility at the core of everything we do. Should you wish to know more about Interserve Working Futures sustainability policy, please email us on workingfutures@interserve.com

Equality and diversity

Interserve Working Futures work with a diverse range of people every year and we are delighted to be recognised as a Diversity Champion through the Championing Diversity Project. We promote equality of opportunity across all areas of our work and welcome the benefits a diverse workforce brings to our organisation. The promotion and understanding of equality and diversity across all our programmes is at the heart of Interserve Working Futures's work. We actively encourage participation from all members of the community to ensure that our programmes are continually reflective of these values.

Safeguarding customer welfare

Interserve Working Futures is committed to safeguarding and promoting the welfare of its participants and expects all staff and partners to share this commitment.

Internet security policy

Interserve Working Futures is committed to delivering the highest possible standards in terms of internet security. We have a comprehensive internet privacy policy and web use policy. We continue to ensure we manage the development and use of our website in line with legislative requirements. Please download a copy of our Website Terms and Conditions here and our Internet Privacy Statement here.

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